Prescription Renewals

We request that medication renewals be done during your regular appointment with your family doctor whenever possible. Please bring all your medications to every visit.

For medication renewals without an appointment, please contact your pharmacy directly. 

Uninsured Services

OHIP does not cover all services provided by a physician or practitioner. Please see fees listed below.

Massage, Chiropractor & Orthotic Prescriptions ..................................... $20.00

Doctor Notes ............................................................................................. $20.00

Drivers Medical ......................................................................................... $150.00

School Medical .......................................................................................... $60.00

Insurance Medical ..................................................................................... $175.00

Employment Medical ................................................................................ $100.00

Disability Tax Credit Form .........................................................................$35.00

Pregnancy Test without scheduled appointment .................................... $10.00

Travel Vaccine Administration (by nurses) .............................................. $16.00

Cortisone Shot ........................................................................................... $20.00

Shingles Vaccination: Shingrix ................................................................... $300.00

Shingles Vaccination: Zostavax .................................................................. $200.00

Request for transfer of medical records ................................................... $30.00
[1st 20 pages, 0.25cents per page thereafter]

Prevnar 13 Vaccination ........................................................................... $120.00

Skin Treatment Clinic .................................................................................. $40.00

Health Cards

It is the patient’s responsibility to have a valid health card. Please bring your health card to every visit. To renew your health card, please visit a Service Ontario Centre or please visit the Service Ontario Website for more information .  No appointment is needed.  

There is a charge for appointments here at Happy Valley,  if no valid health card is provided during your visit.

Telehealth Advisory Services (THAS)

THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the Happy Valley Family Health Team office is closed. THAS: 1-866-553-7205.

Patients who call THAS have access to Ontario Registered Nurses who will provide them with symptom-based health advice and information. In addition, THAS nurses will have access to the on-call physician and when appropriate will call the physician for secondary triage regarding the caller’s concerns.

What happens when you call

Patients who call THAS are connected to a nurse or a patient assistant representative. Once patients are transferred to a nurse, their demographic information and enrollment (rostered) status is verified. Based on the THAS nurse’s assessment and the clinical guidelines, the nurse will provide self-care advice, direct the patient to their physician’s office (within 24-72 hours), contact the on-call physician or direct the caller to the nearest emergency department. Should secondary triage be necessary, the THAS nurse will contact the on-call physician.

Patient Rights and Responsibility

Patient Rights

As a patient of The Happy Valley Family Health Team, you have the right to:

• Know the names of the people providing you with care
• Receive care that is respectful, non-discriminatory, considerate and timely
• Ask questions if you do not understand any information given to you
• Be an active participant in your care and make choices about your treatment including refusing treatment and be informed of the health risks of your decision
• Complete, up-to-date information about your diagnosis, treatment, and prognosis in terms you can understand in order to participate in decisions regarding your care. This includes being told about any known risks and alternatives if any
• Be told if something unexpected and significant happens in your care and have any resulting changes to your care discussed with you
• Make choices about how your information is collected, used and disclosed by us
• Expect that all communications and records pertaining to your care be available only to those directly concerned with your care
• Access your health record
• Expect that your personal health information will be treated in a confidential manner by all FHT staff with whom you are involved
• Express your concerns about the Happy Valley Family Health Team or its staff and receive a response
• Receive complete information about any research project in which you are invited to participate, with an option to refuse to participate without it affecting your care

Patient Responsibilities

As a patient of the Happy Valley Family Health Team, we ask that you:

• Tell us about any concerns you have about the safety and/or quality of your care
• Treat our Family Health Team staff, physicians, other patients and visitors with consideration and respect
• Arrive at appointments and/or classes/workshops/groups promptly or, if they must be cancelled or postponed, we ask that you notify us as soon as possible (at least 24 hours in advance)
• Be open and honest with us about your health history and health care needs (including your past and current illnesses, allergies, medications and dosages, and family health history)
• Let us know about any changes in your contact information
• Take an active role in your own care. You can do this by:
• Being proactive in keeping yourself healthy
• Using the advice and information from your health care providers
• Asking questions to clarify information
• Telling us what is important to you

 Accessibility

The Happy Valley Family Health Team welcomes and encourages patients living with disabilities to use our services. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence and integration. 

Our office is wheelchair accessible. There is a wheelchair located in the front foyer for patients to use while at the office.

The Happy Valley Family Health Team will consider the individual needs of people with disabilities in delivering service by:

COMMUNICATION

We will communicate with people with disabilities in ways that take into account their disability.

ASSISTIVE DEVICES

We provide an on-site wheelchair and will make reasonable efforts to permit the use of other assistive devices that enable patients with disabilities to access our services.

SUPPORT PERSONS

We welcome accompanying support people for those patients who need assistance with communication, mobility, personal care or medical needs.

SERVICE ANIMALS

We welcome service animals that are needed to assist patients with disabilities.

EMPLOYEE TRAINING

Happy Valley Family Health Team  provides staff with:

• Accessibility standard training
• Happy Valley Family Health Team policy and procedures related to the Customer Service Standard
• How to properly interact and communicate with people with various types of disabilities

NOTICE OF TEMPORARY DISRUPTION OF SERVICES

In the event of a planned or unexpected disruption in services, which will affect patients with disabilities, The Happy Valley Family Health Team will notify its patients promptly. This notice will be clearly posted and will include information about the reason for the disruption, its anticipated length of time and a description of available alternatives, if available.

Useful Telephone Numbers

Crisis Line 1-888-829-7484

St.Marys Memorial Hospital 519-284-1330

Poison Control: 1-800-268-9017

Stratford General Hospital Booking Line: 519-272-8212